Client Care
Frequently asked questions
If an answer is not here, an advisor will provide it directly.
Can I see a piece before ordering?
Yes. Viewings can be arranged in a boutique or privately through the Atelier.
Are pieces resizable?
Most rings and bracelets can be adjusted by the maison. Because sizing alters proportion, your advisor confirms what is possible for a given form before work begins.
How is a piece delivered?
Orders are delivered insured and signed for, in maison presentation. Timings are confirmed at checkout and by your advisor.
Can an engraved piece be returned?
Personalized pieces are made to order and are not eligible for standard return. This is stated before the order is placed.
How do I care for a piece between services?
See Product Care for daily handling, storage and cleaning guidance.