Client Care
Returns & Exchanges
A piece should be lived with before it is kept. Arrangements are made through your advisor.
Arranging a return
Contact your advisor or Client Care with the order reference. Insured return shipping is arranged by the maison.
Condition
Pieces must be unworn, complete with presentation, documents and any accompanying components.
Exceptions
Personalized, engraved and bespoke pieces are made to order and are not eligible for standard return. This is confirmed before the order is placed.
Terms by market
Return windows and statutory rights differ by market and are stated at checkout for your destination rather than summarised here.